General Guidelines :

• By law, once a prescription has left the pharmacy it may not be returned for resale.
• If we made an error while filling your prescription, we will refund your out-of-pocket costs (Copay) and reverse the claim for the amount billed to your insurance company, if any.
• A prescription error could be ‘any preventable event that may cause or lead to inappropriate medication use or patient harm, such as wrong drug, wrong dose, wrong directions, etc.’
• We are not responsible for.
• Errors made by the physician/physician staff when ordering your prescription.
• Failure of the patient to attain the package in a timely manner after delivery.
• Dissatisfaction with medication due to the chosen flavor, side effects, or lack of efficacy.
• Errors were made by the patient or caregiver when calling for refills.
• It is your responsibility to inform our staff of adjustments in your therapy, changes in your personal information, change in address, and change in insurance.
• You may have informed your prescriber of address and insurance changes but they do not routinely forward that information to the pharmacy.
• In addition, verbal conversations between you and your doctor regarding the use of your medications are not routinely shared with the pharmacist.
• All Prescription/product returns, refunds, or cancellations are at the discretion of the Pharmacy Manager at Citizen Pharmacy.
• All prescriptions authorized for return must be unopened.
• Any opened prescription containers cannot be refunded.
• Any cancellation after the medication has been processed will not be eligible for a refund.
• If you have a question about a received package call us at 904-619-3776 or email us at [email protected] to inquire about the contents prior to opening the package.
• All authorized returns will be credited upon receipt of the return, less shipping costs. Shipping costs will not be credited unless the shipping error was the fault of the pharmacy.
• All refunds will be issued to the original payment form
• Over-the-Counter Vitamins and Supplements and Medical supplies.
• Our vitamin and supplement follow the same guidelines as above. We cannot make any refunds on these items once they’re left our premise.