The following Terms of Use (the “Terms of Use” or “Terms”) apply to Your use of Citizen pharmacy’s website and services (“CITIZEN”) and products used by You (collectively, the “Site”). The Terms of Use are a contract between you, an individual user (“You”), and CITIZEN regarding Your use of the Site. When using the Site, you will be subject to any additional guidelines or rules applicable to specific services and features that may be posted from time to time (the “Guidelines”). All Guidelines are hereby incorporated by reference into the Terms of Use.
BEFORE USING THE SITE, PLEASE READ THE TERMS OF USE CAREFULLY. BY REGISTERING FOR AND/OR ACCESSING, BROWSING, OR USING THE SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THE TERMS OF USE.
If You are using a login on the Site on behalf of a company, entity, or organization (collectively “Subscribing Organization”), then You represent and warrant that You are an authorized representative of that Subscribing Organization and that you have reached the age of majority in your jurisdiction.
Your privacy is important to CITIZEN. CITIZEN’s Privacy Policy is located at:
https://citizenpharmacy.com/privacy-policy/ (the “Privacy Policy”).
The Privacy Policy is hereby incorporated into the Terms by reference. You agree that subject to applicable state laws, CITIZEN may share information provided by You through the Site that has been de-identified in accordance with the Health Insurance Portability and Accountability Act of 1996, (Pub. L. 104-191, August 21, 1996, 110 Stat. 1936), 42 U.S.C. § 1320d – 1320d-8, as amended (“HIPAA”) or that is not Protected Health Information (as defined by HIPAA), with other third-party organizations without Your consent.
From time to time, CITIZEN may change, remove, add to (including without limitation by way of additional terms) or otherwise modify the Terms, and reserves the right to do so at its discretion.
In that case, we will post the updated Terms, as relevant, to the Site and indicate the date of revision. All new and/or amended Terms automatically take effect thirty (30) days after they are initially posted to the Site.
Your continued use of the Site after new and/or revised Terms have been posted indicates that You have read, understood, and agreed to the current version of the Terms.
CITIZEN grants You permission to use the Site, as set forth in the Terms and the Subscribing Organization Agreement, provided that and for so long as:
The Site is controlled and offered by CITIZEN from its facilities in the United States of America. CITIZEN makes no representations that the Site is appropriate or available for use in any other locations.
As a condition of Your use of the Site, You hereby represent and warrant that You will not use the Site for any purpose that is unlawful or prohibited by these Terms including, without limitation, the prohibitions in this Section.
You agree not to:
In order to access some features of the Site, you will have to utilize an administrative login provided to You by CITIZEN or a user account login provided by Your practice administrator.
You represent and warrant that the information You provide will be true, accurate, current, and complete, and kept up to date.
CITIZEN may access, preserve, and disclose Your login information if required by law or necessary to:
You will be asked to provide a password upon Your initial login.
You are responsible for:
Citizen Pharmacy SMS Messaging
Citizen Pharmacy may provide SMS text messaging services to users who voluntarily opt in to receive service-related SMS communications.
SMS messages may include prescription order confirmations, shipment updates, delivery notifications, delivery confirmations, refill reminders, delivery issue notifications, and other service-related communications associated with prescription orders and pharmacy services.
Message Frequency
Message frequency varies depending on prescription orders, refill activity, delivery status, and other service-related activity.
Message and data rates may apply.
SMS consent is voluntary and is not a condition of purchasing goods or services.
Opt-Out
Recipients may reply:
STOP
You may reply STOP to any SMS message to opt out of SMS communications.
After sending STOP, you may receive a confirmation message. You will no longer receive messages from the applicable messaging program except where necessary to process your opt-out request or as otherwise permitted by applicable law.
Help
Recipients may reply:
HELP
You may reply HELP to any SMS message for assistance.
You may also contact Citizen Pharmacy using the contact information provided on this website.
SMS Consent
SMS consent is voluntary and is not a condition of purchasing goods or services. Where SMS consent is requested, patients may choose whether to receive SMS communications.
Mobile Information and SMS Consent
Citizen Pharmacy does not sell, rent, or share mobile phone numbers or SMS opt-in/consent information with third parties or affiliates for their own marketing or promotional purposes.
Service providers may process mobile phone numbers and SMS consent information solely as necessary to provide SMS messaging and related services on behalf of Citizen Pharmacy. Such service providers are not authorized to use this information for their own independent marketing or promotional purposes.
Message Delivery
SMS delivery depends on mobile carrier and network availability. Carriers are not liable for any delayed or undelivered messages.
CITIZEN may provide links to external “Reference Sites.”
CITIZEN:
Your use of third-party sites is not governed by CITIZEN policies.
The Site may allow users to post content (“User Content”).
CITIZEN may change or discontinue services at any time without notice.
Services may be outdated, and CITIZEN is not obligated to update them.
You are solely responsible for interactions with other users.
CITIZEN DISCLAIMS ALL LIABILITY RELATED TO ANY USER DISAGREEMENT.
CITIZEN may terminate access or accounts at its discretion without notice and is not liable for such termination.
If dissatisfied, contact: [email protected]
Your only remedy is to discontinue use of the Site.
To report copyright infringement under the Digital Millennium Copyright Act (DMCA), provide:
Designated Agent:
Legal Dept. for AV Pharma LLC
PO BOX 600047Jacksonville, FL 32260
Governed by laws of the State of Florida.
Legal actions must be filed in Palm Beach County, Florida.
Claims must be brought within one (1) year.
Rights can only be waived in writing.
Invalid provisions do not affect remaining Terms.
Certain third-party software may be subject to its own license terms.
Use of such software constitutes acceptance of those terms.
Citizen Pharmacy
PO Box 600047,
Jacksonville, FL 32260
Email: [email protected]
Last Updated: April, 2026